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Return Policy

RETURN POLICY

Item(s) must be unworn, in original sale condition and not purchased on sale to be considered eligible for exchange, refund or store credit. If your item(s) do not meet these requirements, Bambino & Bug reserves the right to refuse a refund, exchange or store credit.

If you're returning an item, please first contact bambinoandbug@outlook.com before sending your item(s) to 12 Puttenham Street, Morley WA 6062 AUSTRALIA.

  • We will happily exchange, refund or issue a store credit within 30 days of purchase.
  • Return Postage will not be covered by Bambino & Bug. 
  • First exchange item: Once your item is received by Bambino & Bug, Bambino & Bug will cover the postage cost to send your new item to you
  • Further exchange item(s) will incur an additional flat $10 fee
  • The item must be unworn, in original sale condition and not purchased on sale to be considered eligible for exchange, refund or store credit. If your items do not meet these requirements, Bambino & Bug reserves the right to refuse a refund, exchange or store credit.
  • We are unable to exchange, refund or provide store credit for sale items purchased online at any time. 
  • AFTERPAY: Afterpay orders will not be refunded. If you opt to use Afterpay as your payment method, you will only be eligible for an exchange or credit note to the value of your purchase. 

 

FAULTY / INCORRECT ITEMS

If the product is deemed faulty or the incorrect product has been sent out, Bambino & Bug will refund the full amount (excluding original shipping) and/or exchange, replace or offer a store credit upon receipt/confirmation of the faulty goods.                                    

FOR ALL RETURNS / CUSTOMER SERVICE ENQUIRIES

Please email: bambinoandbug@outlook.com 

Please provide your order number, name and the details of your exchange or refund request.